Hi there!

Thinking of buying a used iPhone on eBay or a similar marketplace? Orchard is all about making things simple. That’s why we have put together some info that’ll help you decide on the best place for you to buy a used phone.

Below, you’ll find all the information you’ll need to compare Orchard and eBay, including features, customer experiences, pricing, and thoughts from actual customers who have recently bought from Orchard.



We hope this helps!



1. Buying an iPhone on Orchard is easier than buying on eBay’s cluttered marketplace.

You can find anything and everything on eBay. This means that you’ll have to wade through a lot of listings and other noise that makes it more difficult to find the iPhone you want.

Instead, Orchard specializes in buying and selling high quality used iPhones. We do this one thing and we do it well. You can look forward to spending only seconds to sift through our inventory to find exactly what you’re looking for. Each phone’s product page clearly lists the phone’s cosmetic condition, compatible carriers, and other important info. All this without having to navigate a maze of phones you aren’t interested in.

2. When it comes to used iPhones, Orchard is the leading standard for quality.

Orchard knows used iPhones inside and out. We pioneered the most rigorous quality testing around and even built our own tools to measure and track the performance of every iPhone component.

Before being listed on our site, each iPhone must pass two independent rounds of quality tests, each measuring over 30 essential features on a phone. That means no junk devices: no stolen phones, no cracked screens, no water damage, and no issues activating. We will refund every penny of the purchase price should anything go wrong with your phone up to 90 days after it arrives.

3. Orchard lives and breathes customer support.

While eBay pits buyers and sellers against each other, Orchard is 100% focused on you. That’s why our customer support team checks in with every single customer to proactively answer any questions you may have.

Our dedicated support agents are standing by to help you figure out which phone is right for you. We can even help you transition from your old phone to your new one.

We also don't cut you off after you've purchased. While some companies (ahem, Apple) make you pay extra for customer support, we offer unlimited access to our team of iPhone experts so you can get the most out of your phone while you own it.

We're here for you with personal support, all day, every day, no matter what you need.

4. Sellers name their price on eBay, Orchard uses algorithms instead.

On eBay, prices for used iPhones are less than objective. It can make you worry that you're paying too much or, worse, that a deal is too good to be true.

Buying a used iPhone with Orchard means you don't have to worry about getting a fair price. With our smart analytics, we determine the fair market value for all devices listed on Orchard. This price is set based on the condition of the phone and the prices of similar phones on other marketplaces.

That price is the price you pay— nothing more, nothing less. This means our prices are not only affordable, they're fair.